Shipping & returns

Shipping and Handling

We welcome orders from any address in the world. Charges for delivery vary according to the size and weight of the goods. Outside the EU local import duties may be payable on receipt of your goods. We cannot be held responsible for import duties levied in counties outside the EU.


Delivery Schedule

 If the item you require is in stock we will despatch it within 1-2 working days. We use an express 24 hour delivery service within England that costs £10.99 per parcel. Please note if any item is temporarily out of stock we will aim to get it to you within 28 days but you will always be notified if there is to be a delay and will have the option to cancel your order.

Overseas Orders

We welcome orders from any address in the world. Charges for delivery vary according to size and weight of the goods. Once the order is received, we will weigh and measure the contents. We then find the cheapest quote using Transglobal, and send either with TNT or UPS. We will then contact you with the delivery charge, and if all agreeable, we require card details to take payment. For further information, please get in touch. Outside the EU local import duties may be payable on receipt of your goods. We cannot be held responsible for import duties levied in countries outside the EU.

Please Note that changing tables and cot beds both come flat packed. They are supplied with an allen key and full instructions.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or contacted with the option to cancel your order if you would rather not wait. We will always aim to get an item which is temporarily out of stock to you within 28 days.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Guarantee and Returns - Web Orders

If you are unhappy with your goods please return them to us within 28 days for an exchange or full refund. Please retain all original packaging. We cannot issue exchanges or refunds on customer damaged items. Please ensure that cleaning instructions are carefully followed. We are not able to refund postage except when the goods are faulty. Please ask for a proof of posting certificate when returning items to us , as we cannot be held responsible for goods lost in transit.

Guarantee and Returns - Shop Bought Items

For shop bought items we offer an exchange only policy within 28 days of purchase provided it is unused, unwashed and free from any marks or defects. Items must also be within their original packaging or gift wrapping. We cannot exchange Hairbrushes, Rabbit Slippers, Rugs, Mattresses or any Soft Toys for hygiene reasons. Sale goods are non-returnable. We do not offer credit notes, exchanges must be done equal to the amount spent or more on the day of exchange.

Reaching Us

The Nursery Window
83 Walton Street
London
SW3 2HP

Open 10 - 6pm Monday - Saturday

Call: 0207 581 3358 if the shop is not open see times above we have a 24 hour answer service and we will be happy to get back to you.

Email: office@nurserywindow.co.uk