The last day to order online is Wednesday 20th December, any orders placed after this date will not be sent out until Tuesday 2nd January. Merry Christmas!
Delivery times and charges If the item you require is in stock we will despatch it within 2 working days. We use express 24 hour delivery service within England that costs £10.99 per parcel. Please note if any item is temporarily out of stock we will aim to get it to you within 28 days but you will always be notified if there is to be a delay and will have the option to cancel your order.
If you are unhappy with your goods please return them to us within 28 days for an exchange or full refund. Please retain all original packaging. We cannot issue exchanges or refunds on customer damaged items. Please ensure that cleaning instructions are carefully followed. We are not able to refund postage except when the goods are faulty. Please ask for a proof of posting certificate when returning items to us , as we cannot be held responsible for goods lost in transit.
Guarantee and Returns - Shop Bought Items
For shop bought items we offer an exchange only policy within 28 days of purchase provided it is unused, unwashed and free from any marks or defects. Items must also be within their original packaging or gift wrapping. We cannot exchange Hairbrushes, Rabbit Slippers, Rugs, Mattresses or any Soft Toys for hygiene reasons. Sale goods are non-returnable. We do not offer credit notes, exchanges must be done equal to the amount spent or more.
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